Products and Services
Focus Family Mediation only provides family mediation services to its clients. Although some of our mediators are qualified solicitors they do not give legal advice and are not acting as solicitors.
Costs and Fees
You may be entitled to a form of Legal Aid which will cover the cost of our mediation services. We always conduct an assessment at the outset before the mediation starts to see if you are entitled to Legal Aid.
If you do not qualify for Legal Aid then we will be able to give you an accurate assessment of the likely overall cost of mediation and the assessment meeting. If your issues are particularly complicated, the cost will be negotiated separately and in consultation with you both. We will provide you with cost estimates wherever practicable to assist your planning of the likely costs.
It may be that you will wish to make payment to us by your credit or debit card. In order to make such a payment you will need to telephone us on 0114 230 0905. You can contact us about a transaction that you have made either by telephone or by contacting us by e-mail on firstname.lastname@example.org, or by writing to us at 14 Figtree Lane Sheffield S1 2DJ.
We will only collect from you sufficient information to process the transaction and we will check with you before processing the transaction that all of the information is correct, so as to enable you to make any necessary corrections. Once the transaction has been processed we will not retain any of the information collected from you but destroy it immediately. It will not be shared with anyone else. You can use any other method of payment such as cheque, cash or bank transfer.
We comply with the Payment Card Industry Data Security Standard.
Since we work on a session by session basis you can always cancel a session and you do not incur any cancellation charges. If you have made a credit card payment and for whatever reason are entitled to a refund then we will make sure that the funds are returned to you within ten working days.
Privacy and Data Protection
It is very important that we protect your privacy and comply with the Data Protection Act. We will only ask you for the information that is needed for the mediation and we will make sure that we explain why the information is needed. We will not share the information with any other organisation without your permission nor will we allow anyone else to have access to it who should not, except when necessary to prevent and detect crime. Any information collected will only be retained for as long as is absolutely necessary and it will not be made available for commercial use to a third party. All information will be destroyed after 6 years unless we agree another arrangement with you.
You can find out if we hold any personal information about you by making a subject access request under the Data Protection Act 1998. Under the Data Protection Act we may charge a fee up to a maximum of £10 for responding to a subject access request. Any such request should be made to Paul Thorn. If you have a complaint about the way in which your personal information has been handled we will acknowledge it within 5 working days and respond in full within 20 working days.